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Information Technology (IT) Help Desk

The Village Family Services
Published
February 9, 2019
Location
North Hollywood - Los Angeles
Job Type
Hours
Mon-Fri (8:30am-5:00pm)

Description

Installs, modifies, tests, and maintains the organization’s data communication network equipment; Responds to network problems, troubleshoots and performs repairs in a timely manner; Installs, modifies, and maintains the organization’s personal computers and related systems. Installs, upgrades, and backs up software and hardware applications. Troubleshoots software and hardware failures and resolves as appropriate; trains users in resolving routine problems, using new software, and providing advice and guidance as needed. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems.

 

DUTIES & RESPONSIBILITIES

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides support for phone system and fax lines including troubleshooting and problem resolution

Provides support for network hardware and software including updates, upgrades and maintenance

Provides support for servers including (MIP/HR/FAS)

Assist with for ordering, acquisition, inventorying and disposition of hardware and software.

Secondary responsibility for all Help-Desk Tickets involving any and all IT requests; including network access and new hire set-ups, phone and equipment deployment, badge access.

Provide helpdesk support and resolve problems to the end user’s satisfaction

Monitor and respond quickly and effectively to requests received through SysAid

Monitor SysAid tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Document internal procedures

Assist with onboarding of new users and new hire orientation

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Assist with installation, testing, and configuring new workstations, cell phones, laptops and software

Maintain inventory of all equipment, software and software licenses

Manage PC setup and deployment for new employees using standard hardware, images and software

Assist users and computers to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as required

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Other Duties:

Excellent internal/external customer service skills and commitment to providing the highest level of satisfaction and ensures a cooperative work environment between IT and other agency departments and programs

Must be able to work within tight timelines and deadlines

Flexibility to travel to other agency locations as required by duties or supervisor.

Conduct all functions in accordance with The Village Family Services guidelines, policies, procedures and ethical standards

Arrange work schedule or required hours to the benefit of the Department with the approval of immediate supervisor.

REQUIREMENTS & QUALIFICATIONS

  1. Bachelor’s degree in Information Systems, Business, Communications or related field
  2. 2 years of relevant technical experience
  3. Knowledge data security protocols.
  4. Knowledge of relevant legislation and regulations
  5. Knowledge of relevant software/hardware
  6. Knowledge of HIPAA and privacy regulations

CONTACT US

Human Resources Dept.
e-mail:hr@thevillagefs.org
Fax:(818)824-9996
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